Zappos

Zappos is widely recognized for its exceptional customer service model, which prioritizes customer satisfaction and loyalty. Founded in 1999 as an online shoe retailer, Zappos has since expanded its product offerings while maintaining a strong focus on delivering outstanding customer experiences. The company’s customer-centric policies, such as free shipping and returns, a 365-day return policy, and a 24/7 customer service hotline, have set industry standards for excellence. Zappos’ dedication to creating a positive and memorable shopping experience has earned it a loyal customer base and numerous awards for customer service.