‍Las Vegas, Nevada – May 19, 2024 – Zappos, the leading online shoe and clothing retailer, has been honored with the Outstanding Customer Service Award at the 2024 Global Excellence Assembly (GEA) Awards. This prestigious award recognizes Zappos' exceptional commitment to delivering unparalleled customer experiences and its innovative customer service model.

Zappos has built a reputation for its customer-centric policies, which include free shipping and returns, a 365-day return policy, and a 24/7 customer service hotline. The company’s dedication to creating positive and memorable shopping experiences has set industry standards and earned it a loyal customer base.

Key Highlights:

• Customer-Centric Policies: Zappos offers free shipping and returns, a 365-day return policy, and a 24/7 customer service hotline to ensure customer satisfaction.
• Innovative Customer Service: The company's approach to customer service focuses on building strong, lasting relationships with customers by providing personalized and exceptional service.
• Industry Leadership: Zappos' commitment to customer service excellence has positioned it as a leader in the retail industry, continuously setting benchmarks for others to follow.

"We are thrilled to receive the Outstanding Customer Service Award from the Global Excellence Assembly. This award is a testament to our team's dedication to providing exceptional service and creating a positive shopping experience for our customers," said Scott Schaefer, CEO of Zappos.

About Zappos:Founded in 1999, Zappos is a leading online retailer known for its vast selection of shoes, clothing, and accessories. The company's customer-centric approach and commitment to delivering outstanding service have made it a favorite among shoppers.