DEWA Named Sole Winner of 2022 Organizational Achievement Award

Global Excellence Assembly proudly announces that Dubai Electricity & Water Authority (DEWA) has won the Organizational Achievement Award in the second awards edition of 2022.

This specific award category recognizes DEWA's commitment to excellence and sustainability, as well as its innovative policies and frameworks that have resulted in the identification of over 50 innovative projects.

As their application was evaluated using the Malcolm Baldrige Excellence Framework for Performance Excellence, the organization was found to have strong leadership practices that are committed to strategic planning and execution.

DEWA had implemented several best practice frameworks and principles to guide this process, and proved to be committed to fostering an environment that promotes legal and ethical behavior.

A strong emphasis on values such as excellence, stakeholders happiness, good governance, sustainability, and innovation is placed by the organization's leadership team, and steps have been taken to embed these values in the organization's culture.

In addition, a robust and systematic process for strategic planning is in place at Dubai Electricity & Water Authority.

The entity's strategic plan is reviewed and updated annually, and a Strategy Framework that guides the process of formulating and executing the strategy has been implemented by DEWA.

This framework consists of three consecutive phases that focus on defining the overall strategic direction, aligning the organization with the strategy, while implementing and assessing it.

Their focus on long-term, medium-term, and short-term horizons, places an emphasis on incorporating input from strategic intelligence and continuous learning, communication, and innovation.

A Customer Happiness Framework, which includes the collection of customer insights and needs, the design of convenient services and products, the delivery of these through targeted channels, and the measurement of customer experience through a range of tools and research methodologies, is being used by DEWA to focus on building and maintaining a sustainable relationship with customers.

Customers and other key stakeholders are also involved in the development of new services and initiatives by DEWA, which has a range of services and programs designed to meet the needs and expectations of its various customer segments.

A range of performance metrics and targets that align with the organization's strategic goals and objectives have been established, and systems and processes for collecting and analyzing data and information to improve performance have been implemented.

DEWA's focus on continuous learning and improvement was evident in their detailed application and supporting documentation provided, with data showing that a range of initiatives have been implemented to promote innovation and the sharing of knowledge across the organization.

In addition to its focus on excellence, the organization's commitment to sustainability was evident through its range of KPIs and goals through 2030 and 2050.

The organization's efforts to consolidate economic, social, and environmental aspects have resulted in a cumulative efficiency improvement of 37.63% and a reduction of 73 million tons of CO2 emissions between 2006 and 2021.

It is worth mentioning that the 2022 second edition of the awards received a total of 988 entries from organizations and individuals around the world, including the United States, Canada, Japan, Africa, Italy, the United Kingdom, and the United Arab Emirates, among others.

After a thorough evaluation process, 107 applicants were shortlisted, with representation from a variety of countries.

The Organizational Achievement Category received a total of 5 shortlisted applicants, with Dubai Electricity & Water Authority emerging as the sole winner after a thorough evaluation process using the Malcolm Baldrige Excellence Framework for Performance Excellence model.

The organization scored an impressive 94% in its application, demonstrating its dedication to best practices in leadership, strategic planning, customer focus, measurement, analysis, knowledge management, and workforce focus.

Dubai Electricity & Water Authority's dedication to excellence and commitment to continuous improvement is truly remarkable, and the awarding body is proud to recognize the organization’s outstanding performance.

Global Excellence Assembly is confident that Dubai Electricity & Water Authority will continue to strive for excellence in all areas of its operations and foster a culture of continuous learning and improvement.